From Complexity to Customer Centricity
In order to bolster the bottom line and ensure future growth, the finance industry needs to create customer centric organizations that focus on rebuilding and regaining consumer trust as well as producing loyal, high-value brand ambassadors.
CIOs and IT executives will play a critical role in this internal restructuring, creating accessible customer service channels, providing the infrastructure to meet and exceed customer expectations, simplifying online processes, safeguarding customer information, and providing uninterrupted service through multiple mobile devices.
The CIO Finance Summit Europe is an opportunity for technology executives to have in-depth discussions on the best practices and strategies necessary to build customer centric organizations. The event includes interactive educational sessions as well as formal and informal networking opportunities that will allow attendees to make new business contacts and exchange ideas.